Refund policy

Returns & refunds

We offer 60-day returns. You have 60 days after receiving your order to request a return, for any reason. This applies to all products, including sale and closing-sale items.

To be eligible, the product must be returned complete (all parts, accessories and original packaging) and in good condition, without damage. You are welcome to try and install the product during the 60 days. Please keep your order number or proof of purchase.

How to return an item

Email us at support@hexlightz.com with your order number to request a return. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@hexlightz.com.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us immediately at support@hexlightz.com if the item is defective, damaged or if you received the wrong item, so that we can make it right.

Exceptions

Gift cards cannot be returned. Custom or personalised products cannot be returned unless they are defective.

Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union

If your order is shipped to the European Union, you have the legal right to cancel your order within 14 days without giving a reason. Our 60-day return period is longer than this and applies in addition to your statutory consumer rights, which remain unaffected.

2-year warranty

We offer a 2-year warranty on our HexLightz hexagon LED lighting, starting on the date you receive your order. The warranty covers defects in materials and workmanship that occur under normal use. If a covered defect occurs, we will repair or replace the product, or refund you if a repair or replacement is not possible.

The warranty does not cover damage caused by misuse, incorrect installation or electrical connection, modifications, accidents, or normal wear and tear.

To make a warranty claim, email support@hexlightz.com with your order number and a description of the issue, including photos or a short video if possible. This warranty is in addition to, and does not affect, your statutory consumer rights.

Contact

Questions about returns, refunds or warranty? Email us at support@hexlightz.com.