Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been received. Once your order has been processed and prepared for shipment, you will receive a confirmation email containing your tracking information.

During periods of high demand, processing times may be slightly extended. We appreciate your patience and understanding.

Estimated Delivery Times

Estimated delivery times vary depending on your location:

  • United States: 7–14 business days

  • Canada: 10–16 business days

  • United Kingdom: 7–14 business days

  • Europe: 7–14 business days

  • Australia & New Zealand: 10–16 business days

  • Rest of World: 10–20 business days

Please note that delivery times are estimates and may occasionally be affected by customs procedures, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

We proudly offer free shipping on all orders.

No additional shipping fees will be charged at checkout unless explicitly stated otherwise.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. Tracking information may take several days to update after shipment, depending on the carrier and destination country.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities. These charges are determined by your country's regulations and are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is supplied, please contact us immediately. We cannot guarantee changes once an order has entered processing or has been shipped.

Lost, Delayed or Damaged Shipments

If your package arrives damaged, appears lost, or experiences significant delays, please contact our support team. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our support team:

Email: support@hexlightz.com

We are committed to ensuring your order arrives safely and efficiently.